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You can solve almost all your problems yourself here in the customer centre, and if something is not answered, we will be happy to help you by email.
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Questions & Answers
I forgot my password, what now?
Pay particular attention to the upper and lower case characters in your password as our system is case sensitive. The fastest way is to request your password again. To do this, click on Forgot password in the login screen.
What do I need to register?
Registration is free of charge and does not require you to enter any payment details. You only need a valid email address. If you have filled out the registration form completely and sent it, you will receive an email in which you can activate your membership by clicking on the link. If the activation email is not in your inbox, please check your spam folder.
What is the cost of registration?
The registration and also the use of hookuped.com is free of charge. As a free member you have the possibility to create a meaningful profile with a picture, to see members in your area and also to contact them in a limited way via our internal communication system. A premium membership opens up completely different possibilities.
Why can't I log in?
Do you also use the email address you used for registration as your username? Pay particular attention to the upper and lower case characters in your password as our system is case sensitive. You can also login using the link in the welcome email.
Answer not found? You can find more questions and answers in the members' area. Log in now.